Orders

1. How do I place an order?

To place an order, add the desired products to your cart, then click "Order". Follow the checkout steps by entering your details, delivery address and payment method. You will receive a confirmation email once your order has been validated.

2. Can I modify or cancel my order?

You may modify or cancel your order within 2 hours of validation, before warehouse preparation begins. Contact us promptly at info@electropo.fr. After this period, you will be able to exercise your right of withdrawal upon receipt.

3. How do I track my order?

An order confirmation email is sent to you after validation. Once dispatched, you will receive an email with the carrier's tracking number.

4. I have not received my order confirmation. What should I do?

Check your spam and junk mail folders. If you cannot find the email, contact us at info@electropo.fr, stating your name and the email address used.

Delivery

5. What are the delivery timescales?

In metropolitan France, allow 2 to 5 business days after dispatch. For Europe, allow 5 to 10 business days. These timescales are indicative and may vary during peak periods.

6. Is delivery free?

Shipping costs are calculated based on weight, volume and destination. Free delivery offers may be available from time to time. The exact cost is displayed during the order process.

7. What should I do if my order is damaged on delivery?

If you notice any damage upon receipt, record reservations on the carrier's delivery note and contact us within 48 hours at info@electropo.fr with photographs.

Returns and Refunds

8. How do I return a product?

You have 14 calendar days from receipt to return a product, without justification. Contact us at info@electropo.fr with your order number. We will send you the return instructions within 48 hours.

9. How long will my refund take?

The refund is processed within 14 days of receipt of the returned products, using the same payment method as that used at the time of the order.

Warranties

10. What warranty covers my products?

All our products benefit from the statutory warranty of conformity (2 years) and the warranty against hidden defects. The duration of commercial warranties is specified on each product page.

11. How do I make a warranty claim?

Contact us at info@electropo.fr with your order number, a description of the problem and photographs if possible. We will reply within 48 business hours.

Account and Data

12. How do I delete my account?

To delete your account and all your personal data, contact us at info@electropo.fr. We will process your request in accordance with the GDPR within one month.