Shipping and Returns

Delivery Areas

ELECTRO PO SASU ships orders placed on www.electropo.fr to the following countries:

• Metropolitan France — standard delivery available.
• European Union — Germany, Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Sweden.
• United Kingdom — delivery available; customs duties and import VAT may apply.
• Corsica, overseas departments and territories: please contact us beforehand at info@electropo.fr. Specific timescales and charges may apply.

Delivery Timescales

The indicative delivery timescales, from payment confirmation, are as follows:

• Metropolitan France: 3 to 7 business days.
• European Union: 5 to 12 business days depending on destination.
• United Kingdom: 7 to 14 business days (customs clearance included).

These timescales comprise a preparation period (1 to 2 business days) and a variable transit period depending on destination.

In accordance with the provisions of article L216-1 of the French Consumer Code (Code de la consommation), the maximum statutory delivery period is thirty (30) calendar days from conclusion of the contract, unless otherwise agreed by the parties.

In the event of non-delivery within that period, you may, after having required ELECTRO PO SASU to deliver within a reasonable additional period, rescind the contract by recorded-delivery letter with acknowledgement of receipt or by email to info@electropo.fr, and obtain reimbursement of all sums paid within 14 days of rescission (article L216-6 of the French Consumer Code).

Carriers

Parcels are dispatched from our warehouse in France and delivered by our carrier partners, selected according to the destination and product type. The carrier selected is indicated in the dispatch email, together with the tracking number.

Shipping Costs

Shipping costs are calculated automatically at the cart stage based on the destination zone, the weight and the volume of the product. They are clearly indicated before order confirmation.

Shipping costs are calculated based on the destination and the weight of your order. The exact amount will be displayed in your cart before order confirmation.

Preparation and Dispatch

Orders are prepared within 1 to 2 business days from payment confirmation. Orders placed on Friday afternoon, Saturday or Sunday are processed on the following Monday. A dispatch email containing the tracking number and a link to the carrier's tracking portal is sent to you as soon as the parcel is collected.

Parcel Tracking

Each dispatched parcel is assigned a tracking number. You can follow the delivery in real time from the carrier's tracking portal indicated in the dispatch email, or from your customer account on www.electropo.fr.

Receipt

Upon receipt of your parcel, we invite you to:

1. check the condition of the packaging before signing the delivery note;
2. in the event of apparent damage (crushed parcel, damp or torn packaging), refuse delivery or record precise written reservations on the carrier's delivery note ("damaged packaging, product to be checked" is not sufficient; details must be provided);
3. notify us of any anomaly within three (3) business days of delivery by email to info@electropo.fr, with photographs of the product and packaging.

After this period, delivery compliance is deemed accepted without reservation, which does not affect the statutory warranties (lack of conformity and hidden defects) which remain applicable.

Returns

Return Under the Right of Withdrawal

The right of withdrawal allows you to return a product without having to justify your decision, within fourteen (14) calendar days of receipt. The detailed procedure is set out on our Right of Withdrawal page.

Return address: ELECTRO PO SASU, Centre Commercial Frunshopping ZAC Creu Blanca A l'Angle du Chemin Rural, 6, 66450 Pollestres, France.

The direct costs of return are covered by ELECTRO PO SASU. No return costs are charged to the Customer. We recommend sending items with tracking and insurance appropriate to the value of the product.

Return Under the Warranty

In the event of a lack of conformity covered by the statutory warranty or by the manufacturer's commercial warranty, the procedure is described on our Warranty page. No return costs are charged to the Customer in this case.

Reimbursement

Reimbursement is made within a maximum of fourteen (14) days from notification of withdrawal or validation of the return under the warranty. Reimbursement is made using the payment method used for the original order.

ELECTRO PO SASU may defer reimbursement until actual receipt of the product or until the Customer provides proof of dispatch, whichever occurs first.

Delays and Force Majeure

ELECTRO PO SASU shall not be held liable for delivery delays resulting from:

• a force majeure event within the meaning of article 1218 of the French Civil Code (exceptional weather conditions, general strikes, administrative restrictions, natural disasters);
• a delay attributable to the carrier;
• incomplete, inaccurate or out-of-date delivery details provided by the Customer.

In such cases, ELECTRO PO SASU will notify you as soon as it becomes aware of the event and will implement reasonable measures to minimise the impact on delivery.

Contact

For any question relating to the delivery or return of a product, our customer service team is at your disposal:

• Email: info@electropo.fr
• Telephone: +33 (0)6 33 32 81 46
• Postal address: ELECTRO PO SASU, Centre Commercial Frunshopping ZAC Creu Blanca A l'Angle du Chemin Rural, 6, 66450 Pollestres, France

Last updated: 27 August 2026.